How Can Your Healthcare Organization Improve Efficiency and Reduce “Busy” Administrative Tasks?

Is your organization spending too many resources completing administrative or “busy” tasks, rather than designing the next provider network, working on contracts to support value-based care, improving access to provider services, or managing the pandemic? Like many others in the industry, the answer is probably yes.

As part of ARC Healthcare’s mission, we’ve built processes and technologies that focus on streamlining and automating many of these tasks. We suggest organizations consider our simple A.B.L.E. model.  

  1. Identify all administrative tasks, including software capabilities and gaps.
  2. Understand the degree of resources applied to each administrative task.
  3. Review each task for automation opportunities.
  4. Scope, design, and process updates or changes to tasks that require a high degree of labor.

 

  1. Use scope analysis to create a project plan.
  2. Evaluate changes to processes and technology.
  3. Select technology updates as necessary.
  4. Implement the project plan through controlled steps and deliverables, and monitor changes for task improvements.
  1. Continuously update the project plan with findings during implementation (e.g., when a specific type of technology doesn’t deliver as planned).
  2. Establish evaluation metrics.
  1. Review performance metrics to identify initial process improvements or bottlenecks.
  2. Continue to identify subsequent improvements that develop, as they may also require analysis and a plan for implementation.
  3. Update your process flows and technologies to reduce resource-intensive administrative tasks

By using A.B.L.E. to understand your resource expenditure, many tasks may become opportunities to improve and modernize:

  • Ensures relational provider information is available within the business process. Without these defined relationships, personnel spend additional time looking for applicable provider data.
  • Validates and publishes accurate directories and rosters.
  • Ensures that you can generate, redline, and sign contracts in a digital format.
  • Fully automates monitoring and primary source verification.
  • Leverages business intelligence tools and community information to design and build networks that increase access to a community, as well as comply with all state and federal guidelines.